The internet service provider that wants to help

Meet Netspeed, an internet service provider with no contracts, and a simple goal - to make things easy

Meet Netspeed, an internet service provider with no contracts, and a simple goal - to make things easy. Photo/123RF

As the fibre rollout reaches more New Zealand homes and businesses, now is the perfect time to take a step back and ask yourself the following question: am I happy with my current internet service provider (ISP)?

If the answer to that question is "no", there's a 100 per cent New Zealand-owned company that prides itself on doing things a little differently, and they want to speak to you. Literally.

Meet Netspeed, an internet service provider, with no contracts, and a simple goal: to make things easy.

Speaking about how Netspeed's personal approach to working with customers differs from its competitors, director Heather Rivett says "If you only have a hammer, every problem looks like a nail. We do things differently here at Netspeed. Our team will listen to your needs and work hard to find a solution that is right for you".

Netspeed is excited to offer fibre to customers nationwide, without compromising on its core value - customer service

Netspeed is excited to offer fibre to customers nationwide, without compromising on its core value - customer service. Photo/Supplied

This is an ethos that dates back nearly two decades when founder, Stan Rivett, set up Netspeed in 2003 to solve his home's slow internet connection.

Until recently, the company's primary focus had been working with rural customers to offer wireless internet (WISP) to areas that struggled to get a reliable fixed-line internet connection. Or any internet connection at all. Fast forward to the present day, and Netspeed is excited to offer fibre to customers nationwide, without compromising on its core value: customer service.

"This is a new customer group for us, one that we believe deserves the personal service that we have always offered. We understand that not every problem has the same solution, and that's why Netspeed has a range of products and plans available" Rivett explained.

Until recently, the company's primary focus had been working with rural customers to offer wireless internet (WISP) to areas that struggled to get a reliable fixed-line internet connection

Until recently, the company's primary focus had been working with rural customers to offer wireless internet (WISP) to areas that struggled to get a reliable fixed-line internet connection. Photo/IStock

It's a bold strategy that has a lot of merit.

In New Zealand, UFB (Ultra Fast Broadband) is managed by four companies, Chorus being the largest. The fibre company in each region is responsible for the rollout and maintenance of the physical UFB network. This makes it hard for ISPs to find a point of difference from one another, as they are all selling the same thing: access to the UFB network.

While some ISPs will try and win new customers by bundling multiple services together, or with a "free" subscription to the latest TV or music streaming service, Netspeed has a niche that other ISPs can't compete with: an energetic team ready to answer the phone, listen to your needs, and most important of all, provide help (in plain English) when you need them to.

If you want to support a New Zealand company dedicated to providing broadband to you, visit https://netspeed.net.nz/ and say hello to a fast, reliable and more personal internet provider.

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