To view calling groups click here.
To view toll rates click here.
Yes, you can use your existing analogue phone to connect to a Netspeed ATA that is connected to your broadband service.
Yes. This is possible so long as your number is within one of our offered calling areas.
To view a list of our current areas click here.
Your Netspeed VOIP phone service requires power to work (your broadband connection and PC will not function without it).
Netspeed VOIP does not support emergency calling. However if you do make a 111 call it will connect if possible but the operator will not know your physical location.
It is also important to note that if there is a power cut your broadband connection and PC will not function and no calls will be able to be made.
No. Medical alarm services eg St John Alarm services, must not be used on the Netspeed VoIP phone service.
Netspeed do not currently provide support for home alarms or services such as sky digital.
A Netspeed local number is tied to a local area within New Zealand. Callers within that local area can call your number for free.
To view a list of our current call areas click here.
Yes – every Netspeed phone number has its own voicemail box, for more info on voice mailboxes click here.
Yes – each Netspeed phone and fax line has a separately configurable set of phone or fax features that can be accessed and modified in your Netspeed VOIP account http://phone.netspeed.net.nz, you will need to login using your VoIP phone number and your VoIP password.
For a list of the * codes please click here.
VoIP calls use 50 to 125 MB per 100 minutes calling time depending on which codec the connection is made on (our setup auto switches between the 711 & 729 codec's).
For more info click here.
You can have as many phone numbers as you like on a Netspeed account.
To purchase additional phone numbers please contact us.
No, calls to 0900 numbers are not currently available
Up to six simultaneous calls can be made on each netspeed number although you may need additional Netspeed ATA devices to be able to do this.
A Netspeed 028 number functions like a mobile phone number. It costs the same rate to call it no matter where you are in New Zealand.
Calling an 028 number from another Netspeed phone will be free of charge - since all Netspeed plans allow "Unlimited Netspeed to Netspeed calling".
The cost of calling an 028 number from a non-Netspeed phone will depend on the Telco that the originating call comes from (usually equivalent to calling a NZ mobile phone).
For many devices the only (or most important) settings you need are:
Other settings you may need are:
Yes there are third party Smart Phone Apps and Soft Phone software that you can use with your Netspeed VoIP phone line.
For more info on softphones click here.
Each customer is entitled to one free listing per street address
Your Free listing is:
To send us details of what you would like published in the white pages click here.
Additional Entries to listing are at customers cost. This is anything from another number/address/website/email address etc
Cost varies depending on which directory they will be featured in (this is due to difference in distribution costs)
The preferred method of contacting Netspeed for support is by email, since we can keep historical information about each customer on our systems, for our regional contact details click here.
You can also call us on 0800 NETSPEED (0800 638 773). If you cannot get through to a team member then please leave a message with our answering service and we will return your call.